We put together a specific procedure so we could get all the needed information to get your warranty issue fixed as quickly as possible. We are very sorry there is an issue on your project. We have found things happen we can’t foresee no matter how hard we try to do it right upon installation. Items on a pool build, landscape, patio cover or BBQ project tend to need addressing after completion from time to time. This is why we put this warranty procedure together. By filling this out then following the instructions in the email you will receive, we can get the issue resolved as quickly as possible for you. Thank you so much!