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There are necessary actions by the client to get a warranty scheduled, please be advised you need to follow the instructions below for us to do the warranty work for you.

Please email ALL SPECIFIED DOCS AS WELL AS PHOTOS REQUESTED to warranty@greencare.net so we can expedite this process. Your contract date and detail is your receipt of purchase and proof of valid warranty. If you prefer this can also be done by U.S. mail just let us know you prefer this method.

Download & Print the Warranty Procedure & Requirements below:

Warranty Procedure & Requirements



Subject: Warranty Form - GreenCare.NET

Dear Sir/Madam:

Hello!

Would it be possible to give us some more info so we can get this fixed quickly? If you fill out the warranty form it really helps get all of the information to the correct departments here at Greencare so we can get it fixed.

PLEASE READ THE FRONT PAGE OF YOUR CONTRACT AND CHECK DATES AS WELL AS GUIDELINES TO SEE IF WARRANTY STILL APPLIES AND IF WARRANTY IS CURRENTLY VALID. If no longer under warranty we can fix it but a $250.00 service call is required.

For all warranty claims: Please see items 1 – 4 below and supply all required documents.

  1. The original signed final copy of the front page of your contract showing name, address and contact information as well as all warranty detail.
  2. The page where item under warranty was selected and the final payment page that lists the item and cost was added for this item. This will all be listed on your contract.
  3. The completed warranty form which can be found below. Read the form and follow the detailed instructions please.
  4. Please take two photos of each warranty item needing repair. Attach them to the email; one up close and one about 10 to 15 feet away so we know where in the landscape the item for repair is located

Then email ALL SPECIFIED DOCS AS WELL AS PHOTOS REQUESTED to warranty@greencare.net so we can expedite this process. Your contract date and detail is your receipt of purchase and proof of valid warranty. If you prefer this can also be done by U.S. mail just let us know you prefer this method.

Please note: REAL GRASS WARRANTY DETAIL:

We apologize but there is only a 14 day warranty on grass (This is clearly stated on ALL contracts) The reason for this is no one can determine if the grass will live or die in Nevada soil and heat. Some grass thrives while other grass has problems no matter what is done. To have a lush green lawn in Nevada it takes abundant constant care. Even golf course’s which employ full time groundskeepers cannot keep the grass green at times. These courses do constant aerating and over seeding and still have a hard time achieving lush greens. We live in the desert and grass is not native due to the desert soil and intense heat. Even though Greencare puts down topsoil and installs proper irrigation systems the majority of the time the grass will have issues and require abundant care. We strongly suggest a maintenance company to provide the constant care your grass will need. If you have any pets big or small your grass will be very spotty. We have found replacing problem areas from pets with cut patches of sod to be the best shot at keeping the grass as green as possible. We are sorry again but grass is a privilege in the middle of the desert and it needs abundant care to stay healthy so we cannot warranty it over the 14 days.

Our goal is to get this done as quickly as possible for you and we have developed this warranty procedure specifically with our clients needs in mind. We apologize for the inconvenience but we need photos as well as valid warranty proof so we can fix the issue as quickly as possible for you. All valid warranty claims will be completed within 30 days of receipt of valid warranty claim via email or US mail. If any documents or photos are not included in warranty claim Greencare assumes no responsibility for delays.

You can download the Warranty Form by clicking

https://greencare.net/pool-contractor/pdfs/GreenCare-Warranty-Procedure-and-Requirements.pdf

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Thank you